Privacy policy

Last updated: 24 April 2026

At Arian Medical Ltd, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit arianmedical.co.uk, place an order, or contact us.

Information We Collect

We may collect the following personal information:

• name
• billing and delivery address
• email address
• telephone number
• payment details processed securely by third-party payment providers
• order history
• account login details
• product reviews or enquiries

We also collect technical information automatically, including:

• IP address
• browser type
• device information
• website usage data
• cookie data

How We Use Your Information

We use your information to:

• process and fulfil orders
• arrange delivery
• manage returns and refunds
• provide customer support
• improve our website and services
• detect fraud and maintain website security
• send service-related emails
• send marketing communications where consent has been given

Payment Information

Payments are processed securely through trusted payment providers. We do not store full card payment details on our systems.

We use cookies to improve website performance and customer experience. Cookies help us:

• remember your preferences
• keep items in your basket
• analyse website traffic
• improve website functionality

You can control cookies through your browser settings.

Sharing Your Information

We may share personal data only where necessary with:

• payment providers
• delivery companies
• website service providers
• IT support providers
• legal or regulatory authorities where required by law

We do not sell your personal data.

Data Retention

We retain personal data only as long as necessary for:

• order fulfilment
• tax and accounting requirements
• legal obligations
• dispute resolution

Your Rights

Under UK data protection law, you may request:

• access to your personal data
• correction of inaccurate information
• deletion of your data where applicable
• restriction of processing
• objection to marketing communications

To exercise your rights, contact us using the details below.

Marketing Preferences

If you receive marketing emails from us, you may unsubscribe at any time using the unsubscribe link in any email.

Security

We use reasonable technical and organisational measures to protect your information. However, no online system can guarantee complete security.

International Transfers

Where data is processed outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

Complaints

If you are unhappy with how we handle your data, you may contact the Information Commissioner's Office (ICO).

Arian Medical Ltd
27 Leyland Trading Estate, Wellingborough, NN8 1RS
Phone: 01933 229561
Email: sales@arianmedical.com