Return Policy

Email: sales@arianmedical.com
Phone: 01933 229561
Address: Unit 27, Leyland Trading Estate, Wellingborough, NN8 1RS

At Arian Medical Ltd, we aim to ensure complete customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help.

You have 14 days from the date of purchase to request a return.

To qualify for a return, items must be:

For safety, hygiene, and regulatory reasons, the following items cannot be returned:

Contact us at sales@arianmedical.com with your order number and reason for return
If approved, we will issue return instructions
Securely package the item in its original packaging
Include all original contents

Customers are responsible for return shipping costs unless the item is faulty or supplied incorrectly
Shipping charges are non-refundable
We recommend using a tracked delivery service

We cannot accept responsibility for returns lost or damaged during transit.

Once returned goods are received and inspected:

approval or rejection will be confirmed within 5 working days
approved refunds are processed within 7 working days to the original payment method

Partial refunds may apply where items are:

We only replace items if they are defective or damaged.

For exchanges, please contact:

If you receive damaged or defective goods, notify us within 48 hours of delivery and provide photographic evidence where possible.

We will arrange either:

depending on the circumstances.

Items marked as Final Sale are not eligible for return or exchange.

We are available:

We reserve the right to amend this policy at any time. Updates take effect immediately upon publication on our website.